The Greenwich ICT Team offers its own Technical Support and Repair Service which Greenwich schools can choose to buy into at the beginning of the financial year.

Many Primary schools in Greenwich have chosen to do this and if you would like to find out if your school is one of them please contact either Theresa Riches on 020 8859 3829 or Ergin Ismail on 020 8850 2207.

The Technical Support and Repair Service has its own dedicated area of this website which contains several useful resources. To visit this part of our website please click on the Tech Support tab at the top of the page.

The Greenwich ICT Team recommend that every school has a formal reporting system which can be used effectively.

1) All staff in the school should know how to obtain technical support if they need it.

2) An identified member of non class based staff, should be trained in basic techincal skills, for example changing print cartridges, loading software etc. This member of staff can then identify the severity of a technical fault and decide the best course of action.

3) Backup equipment is available and preventive maintenance is in place.

Fault Report Sheet

An essential resource for establishing a formal reporting system is this Fault Report Sheet.

Fault Report Sheet - This can be downloaded by clicking on the image or text and choosing to 'Save to disk'

Many ICTCo's have found the best way to use this Fault Report Sheet is to pin it to a wall near the computers in all classrooms. This way a teacher can quickly find the form and fill it in the moment they experience any difficulties with their machines. A central collection area is identifed where these sheets are then sent to or left.

Faults and problems identified can often be quickly resolved by the schools trained member of the Support Staff. If this is not the case or the fault continues to occur then the ICTCo/ Support Staff member needs to report this to the Technical Support and Repair Service on 020 8850 2207.

A job will then be raised and a visits from a member of the Technical Support team are made on a priority basis.