ICT services

*The one-stop answer to all your ICT support needs.* The main offering to your school is a discounted ‘ Whole School ’ service which will cover all aspects of your ICT support, items 1 to 3 below.

We will also continue to offer the discrete packages, which you can buy separately.

1. CURRICULM ICT SUPPORT SERVICE

This includes: Repairs and Maintenance
ICT first line support helpline number
Visits to your school to fix ICT and AVA problems**
Repairs where viable (up to £150 for parts, £50 for televisions and laser printers, £30 for Deskjet printers) to approved equipment*
Advice on procuring, installing and configuring ICT equipment; access to favourable rates Loan of equipment, as available, including PA system and Data Projectors

Internet configuration and advice on LGfL access & support Antivirus software support, Norton and Sophos

Advice on all aspects of ICT, including LGfL, curriculum software, PCs, networks, interactive whiteboards etc
Free exchange of some equipment, e.g. broken mouse or keyboard

*Major repairs to monitors are excluded but monitor swap is offered when available **Please note that most interactive whiteboards are under warranty for three years from purchase, therefore whiteboards are not covered. We will develop a repair and support service during that period.

2. SCHOOL OFFICE ICT SUPPORT SERVICE

This service provides support for the RM Key Solutions administrative environment.Repairs and Maintenance

ICT first line support helpline number
Visits to your school to fix ICT problems on your approved administration equipment
Support for your administrative servers
Advice on procuring, installing and configuring administrative ICT equipment

Antivirus software support - Norton and Sophos

Internet configuration and advice on LGfL access and support
On-site Integris training

RM Key Solutions and Microsoft

Advantageous licensing arrangement for RM
Advice, trouble-shooting, upgrades and fixes
User Group meetings
Support for PLASC and other returns
Microsoft Office – improvements to your office system use
Provision of upgrades for your computer at favourable rates
Installing additional Key Solution modules ie. RM Finance

3. PORTABLE ELECTRICAL APPLIANCE TESTING

Please note that portable electrical appliance testing is a legal requirement. If you do not buy this service from the Council you must use another provider. This service provides the statutory appliance testing service. It covers all portable electrical appliances in the school.

Testing of all portable electrical equipment to legal standards
Advice on failed equipment
Replacement of plugs and fuses
Minor repairs if required

4. SCHOOL BASED ICT TECHNICIAN SERVICE

This is a new service providing regular visits by a school based ICT technician to support curriculum and office ICT equipment. This will be offered in weekly or fortnightly 3 hour sessions each term to carry out the following

Diagnosis of faults
Minor repairs to and routine maintenance of PC related teaching equipment
Basic maintenance to ensure that PCs are kept to a high standard
Maintenance of ICT documentation, including network diagrams
Installation and removal of software
Liaison with equipment and service suppliers to solve problems
Training for school staff to enable them to undertake routine tasks in-house
Advice on potential ICT purchases
Consultation, design and implementation on ICT development

BENEFITS OF BUYING THE SERVICE

The combined, trained and experienced Support Team can deal with all aspects of ICT in one visit
Trained staff with many years of experience specialising in educational technology
Best value for money when buying-in to the ‘ Whole School ’ package
Fulfilment of your legal obligations regarding equipment testing.
Assured continuity with minimum disruption. Assured continuity of administrative operations.

ADDITIONAL SERVICES

These services offer the means to address ICT developments needs on a one-off basis
School based ICT Technician service for 3 hour sessions weekly or fortnightly
ICT advice on purchasing ICT hardware
Data Protection and Security, Registrations Advice and Guidance
ICT Project Services: design implementation and maintenance of networks
Consumables can be purchased online at corporate rate through partnership suppliers
IT hardware including network hardware can be purchased and projector lamps, etc.
School Videos copied

HOW YOU CAN HELP US

Allow us reasonable access to the school and your systems
Be prepared to make your time available to liaise with us
Contact the Helpdesk when you need help
Follow our advice on the proper use and protection of your systems
Let us know any passwords to your systems
Provide the licensed CDs for your software, etc, if required.

CONTACT Tony Rafferty Schools ICT Support Service, Manorside School , Squires Lane , Finchley, London N3 2AB

Helpline: 020 8349 2775 Fax: 020 8346 6876 Email: tony.rafferty@barnet.gov.uk

Services

Information

Training

We will also continue to offer the discrete packages, which you can buy separately.

Schools ICT Support Service