Service Circular

 

 

 

 

COMPLETE ICT NETWORK MANAGEMENT SOLUTION

Available from April 2006

All your school IT network is remotely managed from our offices at Manorside centre to enable a proactive preventative approach to keeping your systems up, running and available. That's why our managed IT services utilise a series of "Best Practices" we have developed over our years of experience;

This will be offered in addition to weekly or fortnightly, three hour sessions, of the school based ICT technician service. By using this option y our School network is monitored at all times by our server software and day to day IT tasks can be remotely startedso enabling a reduction in actual visits by the school based ICT Technician if desired.

• Automated Email Help Desk
  complete fault logging facility to allow users to contact Manorside centre for help via the management program on the desktop, users can also view call status and problem resolution.
• PC Remote Control / Remote Support
  Access school computers securely from our Manorside centre office, to enable prompt problem resolution
• Windows update Management
  remote windows update management,
• Software Installation / Update
  software installations and software updates across the school network
• Windows Event Monitoring / Alerts
  remotely monitored Windows system event log, application event log and security event log.
• Network Monitoring / Alerts
  Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the local area network (LAN), etc.
• Network Policy Enforcement
  Monitored network usage by machine and by application.
• Inventory / Computer Audit
  Complete computer inventory and software inventory. School network audits, always kept up-to-date.
• Regular Reports
  Comprehensive operational reports. Emailed on a monthly / termly basis.
• Maximum Security
  Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets the network, Nothing for attackers to exploit, to ensure the integrity of your school networks.

 

Purchasing Printer Consumables

In order to improve the service that we offer to our customers, from April 2006 the Schools ICT Support Service will be selling printer consumables online through a partnership supplier linked to our website.

This will enable us to maintain competitive pricing for all schools buying in to our service and provide fast delivery direct to the school.

Our staff will focus on first line ICT support to resolve problems as they occur, with improved telephone support.

New School-Based Technician Service

In response to demand from schools we are about to embark on a pilot for a school-based technician service. We intend to work with a number of schools who have expressed an interest in the service, from early 2006 to assess need and ensure that the service is responsive and provides value for money. We will then introduce a full service to all schools from September 2006.

This service will appear in the new traded service book and pricing will be based on the 7 months from September.

This is a new service providing regular visits by a school based ICT technician to support curriculum and office ICT equipment. During each term there will be pre-arranged fortnightly or weekly sessions to carry out the following

• Diagnosis of faults

• Minor repairs to and routine maintenance of PC related teaching equipment

• Basic maintenance to ensure that PCs are kept to a high standard

• Maintenance of ICT documentation, including network diagrams

• Installation and removal of software

• Liaison with equipment and service suppliers to solve problems

• Training for school staff to enable them to undertake routine tasks in-house

• Advice on potential ICT purchases

• Consultation, design and implementation on ICT development