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About the London Grid for Learning

The LGfL Trust is a consortium of the London local authorities and 2,500 schools working together to provide extensive and cost effective ICT services, particularly for school broadband services, as well as a comprehensive range of premium learning resources. For a full list of LGfL services you can download our services guide.
To undertake collective procurements and other business, the consortium established a non-profit company and charitable trust in 2001. The day-to-day operation of the company is the responsibility of the Chief Executive who is accountable to the Executive Board and other boards. (See Steering Groups​)

The LGfL is a member of the NEN Education Network to ensure that all schools, colleges and universities are connected through a single backbone enabling a high quality e-learning experience in a safe and secure networked environment.

The London Grid for Learning Trust
CI Tower
St Georges Square
New Malden

LGfL Switchboard: 020 82 55 55 55

Option 1 (eAdmissions) - for pan-London admissions
Option 2 (Virgin Media Business) - for implementation of LGfL 2.0 connections
Option 3 (Atomwide) - for support on all LGfL 2.0 services
Option 5 (Fronter) - for London MLE support
Option 8 (Finance) - for all invoicing queries
Option 9 (Office) - for new orders

Fax: 020 8408 6014

ITT Students - For support in creating LGfL USO accounts, please email​


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CI Tower is to the left on exit from New Malden Station (platform from Waterloo)

  • In local streets, where available, is unrestricted and free (there is always space in the Park View - 5 minute walk)
  • There is a single visitor space (no. 30) at road level accessed from Dukes Avenue.
  • There are two disabled bays situated outside the building which are usually chained off. Please call in advance of arrival if a disabled parking bay is required.



Here you will find documents relating to the services provided by the LGfL.


A Guide to LGfL Security (Sep 2013)
A general guide on LGfL security for schools.

LGfL Security Guidance (Nov 2012)
Detailed information, guidance and safeguards on the use of remote access products. ​

LGfL Terms of Use Policy
This defines the terms and conditions of use for all LGfL services and resources.

LGfL Acceptable Use Policy
This acceptable use policy describes acceptable use of the London Grid for Learning by the organisation which connects to the LGfL for the purpose of providing educational, governmental and other related services to students.

LGfL Information Security Policy
The purpose of the Security Policy is to protect the London Grid for Learning, its LA members and their schools, staff, children, other connecting organisations and the public from information security threats, whether internal or external, deliberate or accidental from all users.

LGfL Service Agreement
This Service agreement sets out the responsibilities, performance, connectivity and availability of Internet Access, email and other associated Internet services to provide a secure and safe service for education users.

LGfL Privacy Policy
The role of LGfL as  a data processor for schools.

Data Protection

As 'Data Processors' under the Data Protection Act (1998), London Grid for Learning and its suppliers are legally required to follow strict rules called ‘data protection principles’. They must make sure the information is:

  • used fairly and lawfully
  • used for limited, specifically stated purposes
  • used in a way that is adequate, relevant and not excessive
  • accurate
  • kept for no longer than is absolutely necessary
  • handled according to people’s data protection rights
  • kept safe and secure
  • not transferred outside the European Economic Area without adequate protection


The London Grid for Learning uses leading technologies and encryption software to safeguard your data, and prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so, or we are obliged or permitted by law to disclose it.

​​​​ Virgin Media Business is the infrastructure supplier for the LGfL network service offering. 

Atomwide provides various application and support services.
Examples include supporting the Virgin supplied 
school broadband connections and USO based services.

When entering into an agreement with a “cloud” service provider, every school/data controller has to be satisfied that the relevant service provider is carrying out its data processing as per their requirements (ensuring compliance with the Data Protection Act (DPA) by the data controller and also the data processor by default).

It is the responsibility of every school to ensure compliance with the DPA. The document below is meant to act as an aid to that decision-making process by presenting some key questions and answers that should be sought from any potential cloud service provider.

The questions answered in sections 3 to 9 will give a good indication as to the quality of a service provider’s data handling processes, although schools will still need to make their own judgement as to whether any provider fully meets DPA requirements.